The Green Cleaning Pros

Frequently Asked Questions

Who will be cleaning my business?

A regularly assigned team of trained cleaning specialists will clean your business. The Green Cleaning Pros employees are non-smokers and will not eat or drink while cleaning your business.

How will our relationship work?

A straight-forward business contract will be drawn up outlining our business relationship – what services The Green Cleaning Pros will provide with the approximate times and days of service, and what your business will provide in the way of paper and plastic supplies. However, no business contract is worth the paper it is written on unless there is trust and open communication between the two parties. We rely upon you to provide feedback – what we can do better and what we are doing well – to better serve you and your business. Every customer has different expectations and The Green Cleaning Pros wish to provide you the service you want.

What do we have to do before the scheduled cleaning?

All we ask is that you and your employees are clear about what you want The Green Cleaning Pros to do at each service date. If papers are left on desks or chairs, expect that they will not be moved or organized and The Green Cleaning Pros will clean around the papers. Desk objects will be damp wiped and lifted up to clean beneath. Desks will be aligned to desks and tables. Removal of recycling and cardboard will be agreed upon. The clearer the workspace, the better The Green Cleaning Pros will be able to clean.

Do the Green Cleaning Pros offer carpet cleaning?

At this time we do not offer carpet cleaning. However, we can give you a great reference upon request.

What cleaning products are used?

The Green Cleaning Pros use only natural products that we make ourselves. Our all- natural ingredients leave no toxic fumes or residue – only a mild fresh scent. Our solutions are safe to use on all hard surfaces and are excellent for cleaning. The Green Cleaning Pros use freshly clean cotton terry-cloth towels for most surfaces and recycled micro-fiber towels for glass and mirrors. Low-abrasive sponges are used for tough-to-clean spots.

Are The Green Cleaning Pros licensed, insured and bonded?

The Green Cleaning Prosare licensed, insured and bonded. The Green Cleaning Proswill treat your work environment with the care and respect you would expect. However, should anything be damaged or broken during the cleaning service, The Green Cleaning Pros will make every effort to repair or replace the item. The Green Cleaning Prosassume all the responsibility for all work-related injuries to our employees while on the job.

When will the cleaning service occur?

Your business workspace will be cleaned during your off-hours. The Green Cleaning Proswill enter the premises of your business to clean only on service days or with your express permission. You will be asked to provide a key and/or security code to allow The Green Cleaning Prosaccess to the premises during off-hours.

What equipment or space will my business need to provide?

The Green Cleaning Pros will provide all the necessary cleaning equipment and supplies – towels and cleaning solutions. You may be asked to provide a small janitorial closet/space for a limited number of supplies – cleaning solution, non-sterile gloves, mop heads and/or handles, and extension cord. Your business will provide the paper and plastic supplies – toilet paper, paper towels, trash liners, heavy duty garbage bags – and have these items available for The Green Cleaning Prosto use only at your business.

How flexible are The Green Cleaning Pros around holidays and special events?

The Green Cleaning Prosare quite flexible with scheduling around holidays and special events. The Green Cleaning Pros observes all federal/bank holidays. The Green Cleaning Proscan accommodate services for special events held at your business and business closures. Prior notice is appreciated.

How is my business billed for services?

The Green Cleaning Proswill invoice you business for services on a monthly basis. If you require submission of the invoice by a certain day of the month, please let The Green Cleaning Pros know. Invoices are expected to be paid in full within fourteen days.

Don’t see your question?

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